Frequently Asked Questions

A veterinary AI scribe is software that listens to your appointments in real time and automatically generates structured medical records such as SOAP notes. It eliminates the need for manual typing, so veterinarians can focus entirely on the patient and client during the consultation.

PawfectNotes records the audio from your veterinary appointment using your phone, tablet, or computer microphone. The AI then transcribes the conversation, identifies clinical details, and generates a complete SOAP note or other medical record within seconds of the appointment ending.

No special equipment is required. PawfectNotes works with the built-in microphone on your phone, tablet, or laptop. For noisy clinic environments, a dedicated Bluetooth or lapel microphone can improve audio quality, but it is not mandatory.

Yes. PawfectNotes supports a wide range of veterinary specialties including general practice, surgery, internal medicine, dermatology, cardiology, oncology, neurology, ophthalmology, dentistry, emergency, behavioral, equine, and exotic medicine. The AI is trained on veterinary-specific terminology across all these disciplines.

Yes. PawfectNotes is available as a native app on both iOS and Android. You can record appointments on your phone or tablet and review or export notes from any device. A Chrome browser extension is also available for desktop use alongside your EMR.

PawfectNotes is designed for veterinary professionals including veterinarians, veterinary technicians, and clinic managers. Whether you work in a single-doctor practice or a multi-location hospital, PawfectNotes adapts to your workflow and saves hours of documentation time every week.

You can sign up and start recording your first appointment in under five minutes. There is no complex setup, installation, or training required. Simply create your free account, open the app or browser extension, and hit record.

PawfectNotes generates SOAP notes, discharge instructions, surgery reports, dental charts, referral letters, call summaries, and ultrasound reports. Each record type is structured according to veterinary standards and can be customized to match your clinic's preferred format.

Yes. PawfectNotes supports 41 languages, including English, Spanish, French, German, Portuguese, Chinese, Japanese, Korean, and many more. You can even speak in one language and have your notes generated in another, which is ideal for multilingual clinics.

Absolutely. PawfectNotes allows you to customize the structure of your SOAP notes, including which sections appear, the level of detail, and the formatting style. You can set preferences per user or per clinic so that every note matches your documentation standards.

Yes. After each appointment, PawfectNotes can automatically generate client-friendly discharge instructions based on the conversation. These instructions are written in plain language that pet owners can easily understand, covering medications, follow-up care, and warning signs.

Yes. PawfectNotes supports multi-user accounts within a single clinic. Each veterinarian gets their own login with individual preferences and note history, while clinic administrators can manage billing and settings from a central dashboard.

Yes. PawfectNotes works for in-person consultations using your device microphone, and it can also process telehealth calls. Whether you are in the exam room or on a video call, the AI captures the conversation and generates accurate notes.

Yes. In addition to live recording, you can dictate your notes after the appointment is complete. Simply open PawfectNotes, hit record, and speak your findings. The AI will structure your dictation into a properly formatted medical record.

PawfectNotes achieves high accuracy by using AI models specifically trained on veterinary conversations. The notes capture clinical findings, diagnoses, treatments, and plans with precision. Every note should be reviewed by the veterinarian before finalizing, and edits can be made quickly inline.

Yes. PawfectNotes is trained on veterinary-specific language, including drug names, medical abbreviations, breed names, anatomical terms, and procedure descriptions. It recognizes terminology across all common veterinary specialties and species.

You can edit any part of the generated note before exporting or saving it. PawfectNotes provides a full editor where you can correct, add, or remove content. Over time, the system learns from your preferences and consistently improves accuracy.

Yes. PawfectNotes can distinguish between the veterinarian, the client, and other staff in the room. It focuses on extracting clinically relevant information regardless of who is speaking, so conversations with multiple participants are handled smoothly.

PawfectNotes uses advanced audio processing to filter out common clinic background noise such as barking dogs, equipment sounds, and ambient chatter. For best results in very noisy environments, using a directional or lapel microphone is recommended.

Yes. The AI speech recognition engine is trained on a wide variety of accents and dialects across supported languages. Whether you speak with a regional accent or switch between languages during a consultation, PawfectNotes adapts to accurately capture your speech.

PawfectNotes integrates with major cloud-based veterinary EMR systems including ezyVet, Shepherd, Pulse, Daysmart, Navetor, Provet Cloud, Vetspire, VETport, Petbooqz, and more. For desktop EMR software like Avimark, Cornerstone, and Impromed, notes can be exported via copy-paste.

With our Chrome browser extension, you can export your AI-generated notes directly into your EMR with a single click. PawfectNotes detects the SOAP fields in your EMR and maps the note sections automatically, eliminating manual copy-paste entirely.

Yes. While 1-click automatic export is available for cloud-based EMRs, you can use PawfectNotes with any desktop EMR by copying and pasting the generated notes. The notes are formatted and ready to drop into your existing record fields.

Yes. PawfectNotes offers a direct 1-click integration with ezyVet through our Chrome browser extension. You can record appointments right next to ezyVet and export your SOAP notes into ezyVet's clinical record fields automatically.

Yes. PawfectNotes supports automatic 1-click export to both Shepherd and Pulse via the Chrome extension. The integration detects the correct fields and formats notes in a way that is compatible with each EMR's structure.

For automatic 1-click export, you need to install the free PawfectNotes Chrome extension from the Chrome Web Store. The extension runs alongside your cloud EMR in the browser and enables seamless note export. No server-side installation is needed.

Yes. PawfectNotes uses enterprise-grade encryption for data in transit and at rest. All audio and notes are processed securely, and access is restricted to authorized users in your clinic. We follow industry best practices for data security and privacy.

Audio recordings are processed to generate your notes and are then handled according to your account settings. You can choose whether to retain or automatically delete recordings after processing. PawfectNotes gives you full control over your data retention preferences.

PawfectNotes is designed with privacy at its core. We implement strong data protection measures consistent with veterinary data handling requirements. While veterinary practices are not subject to HIPAA in the same way as human medicine, we apply equivalent standards to protect sensitive information.

Recording consent requirements vary by jurisdiction. In many regions, informing the client that the appointment is being recorded is sufficient. PawfectNotes provides a free recording consent form generator to help you create compliant consent notices for your practice. We recommend consulting local regulations.

PawfectNotes data is stored on secure cloud servers with encryption at rest. Our infrastructure is hosted by trusted cloud providers with enterprise-grade security certifications. Data does not leave the secure environment and is never shared with third parties for marketing or training purposes.

Yes. You have full control over your data. You can delete individual recordings, notes, or your entire account at any time. When data is deleted, it is permanently removed from our servers in accordance with our data retention policy.

Yes. PawfectNotes offers a free plan that lets you try the AI scribe with a limited number of appointments per month. This gives you a chance to experience the quality of AI-generated notes before committing to a paid plan.

PawfectNotes offers flexible pricing plans based on the number of users and appointments. Visit our pricing page for current plan details and pricing tiers. We offer monthly and annual billing options, with discounts available for annual subscriptions.

Yes. You can start with our free plan to test PawfectNotes with real appointments at no cost. There is no credit card required to sign up, and you can upgrade to a paid plan at any time when you are ready for unlimited usage.

Yes. PawfectNotes offers volume discounts for multi-vet clinics and hospital groups. The more veterinarians on your plan, the lower the per-user cost. Contact our sales team for a custom quote tailored to your clinic's size and needs.

Yes. You can upgrade, downgrade, or cancel your PawfectNotes subscription at any time from your account settings. There are no long-term contracts or cancellation fees. If you cancel, you retain access until the end of your current billing period.